We have good news and bad news regarding the tenting kits.
The good news is the tenting kits are either coming to our facilities to be shipped or in the final assembly process at our factory.
The bad news, however, is that we won't meet the deadline to start shipping on September 25th 😔
- The remaining tenting kits from Batch 1 are ready to fly to our facilities for the final inspection, and we will start shipping them from October 8th to October 12th.
- As for the 2nd batch, we expect to start shipping on October 25th.
Two significant setbacks have caused these delays during the manufacturing process:
- The first of them has been the special screws that we use for the tenting kit. These screws are not "off-the-shelf" but manufactured especially for us. Our supplier didn't meet the deadlines we requested, thus delaying the whole production.
- However, the major setback has been the continuous power shortages in Guangdong, the region where our factory is located. They have been going on for various weeks and have gotten worse in the last two. Right now, for example, they can only work two days a week.
We prioritized manufacturing and shipping the remaining units of Batch 1, even at the expense of higher production and shipping costs (so at least those would be on time ), but it has not been enough.
Nevertheless, we know you expected the tenting kits to start being shipped soon. We haven't delivered, and we sincerely apologize for any inconvenience this may cause you.
If you have any doubts or further questions, please contact us through this thread or at email@example.com.
Thank you for your understanding 🙏
-The Dygma Team
PS: We are learning from our mistakes and working hard so the next batch, which will be available for pre-order soon, is delivered on time.