Due to the delay in shipment, we are extending the pre-order sale, offering a 10% discount on all Raise keyboards. Shipment will commence by the first week of August.

Due to the delay in shipment, we are extending the pre-order sale, offering a 10% discount on all Raise keyboards. Shipment will commence by the first week of August.

Postponement of shipment

by dygma on August 23, 2018

We have some important announcement to make regarding the shipment of your Raise keyboards. It will be pushed back to a later date.

As you know, we've been working on the Golden Prototype. In our previous update, Manel did a cool video explaining what has been going on.

But because of certain complexities, we are unable to validate and finalize all of the components of the Golden Prototype in time.

The creation of the Raise keyboard involves numerous factories and they are all interconnected. If one component is incorrect, we would need to modify it, do iterations, and this can delay the validation process of the other components.

Modifying the components doesn’t mean that they’ll be done in a day or in a week. It’s more of an iterative process where we are going to be fixing each part until this Golden Prototype is perfect. And when it's perfect, then we'll be ready to go to the next phase, which is manufacturing.

We have made an illustration of the key players involved in the creation of the Raise keyboard and created a video explaining the processes behind it. We believe that the best way for you to understand what's going on is to be open and transparent.

As you can see, there's a high level of complexity with this.

We know we are in control of the process, but we're not in control of the number of iterations that are going to happen. We understand the steps that we need to go through, but we cannot absolutely control every variable and the execution of every variable. As a result, this is delaying our manufacturing process.

Truth be told, we would love to give you a definite deadline. But the best thing now is to have the Golden Prototype approved. As soon as we have the Golden Prototype, we can prepare and share with you our next steps using a Gantt diagram where you will see the timeline of the entire manufacturing process: from creating the tooling, testing the pieces, to assembly. With this, we’ll be able to see how long the process will take and the day we’ll be able to ship your keyboards.

We hope this update has made things clearer for you as you have more context on what's going on.

We're working nonstop solving this, and all of these problems should be fixed in the following weeks. We are very sorry that we are late with the shipment.

Thank you so much for being patient and thank you for supporting us. Of course, we will totally understand that you're upset with this because it's an important reason to be upset with. But we will continue to work hard to deliver a high-quality product as we can imagine.

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